FAQ: Enchanted Familiars
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will my package have a tracking numer?

Yes, I will provide you a tracking link for your order.

Last updated: November 16, 2022 09:46

Do you accept refunds?

No, I do not do refunds.

Last updated: November 16, 2022 09:46

If you send my package but it is not delivered, what happens?

If I recieve back you package and the cause is my fault (for example: I wrote down a wrong address) I will send it again to you without any extra charge. But if the package is sent back to me because you gave me the package is unclaimed, you will have to pay the shipping costs again.

If you just never recieve your order, send me a message.

Last updated: November 16, 2022 09:47

How long does it take for a package to arrive?

Due to the coronavirus and other circumstances shipping times may be longer. -Spain: 2-3 days -Europe: 1-2 weeks -USA, Canada: 2-4 weeks -Other countries: 2-4 weeks

Last updated: November 16, 2022 09:49

Custom duties

In some cases there will be VAT (value added tax) or other taxes. Customs and/or duties fees are levied by the destination country, and it’s responsibility of the addressee to pay them.

Last updated: November 16, 2022 09:49

Are the acrylic keychains going to be double sided?

Yep! The acrylic keychains are going to be double-sided printing (same design in both sides) and one side holographic.

Last updated: October 14, 2022 11:12

Can I add something from your store to my pledge?

Yes! Just send me a message.

Last updated: October 22, 2022 04:50

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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